Last Updated: 26/11/2025

Welcome to https://farmpure.shop/ (“Website”) operated by SLB OVERSEAS LLP, having its registered office at SKB-517 SHIPRA K. VI INDIRAPURAM GHAZIABAD SHIPRA SUN CITY , Ghaziabad, Uttar Pradesh-201014, and FSSAI Licence No. 10424999000102.

We value your trust and strive to provide you with high-quality FMCG products that meet your expectations. This policy outlines our procedures regarding returns, refunds, and order cancellations in accordance with the Consumer Protection (E-commerce) Rules, 2020, and Food Safety and Standards Act, 2006.

Return Policy

1.1 Eligibility for Returns

Due to the perishable and consumable nature of our FMCG products, we do not accept returns once the product has been opened or used.
However, we will gladly accept returns in the following cases:

• You received a damaged, defective, or expired product.
• You received the wrong product (different from what was ordered).
• The product packaging was tampered or leaked during transit.

1.2 Return Conditions

To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.
• You must notify us within 48 hours of delivery by emailing support@yfarmpure.shop or calling [Customer Care Number].
• You must provide photo or video evidence of the damaged or incorrect item along with your order ID.

Once your return request is verified, our team will coordinate pickup or request you to self-ship the item (depending on your location).

Refund Policy

2.1 Refund Approval

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days from the date of approval.

2.2 Refund Mode

Refunds will be issued to your original payment method (credit/debit card, UPI, net banking, etc.).
For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store wallet credit, as preferred.

2.3 Non-Refundable Situations

Refunds will not be provided in the following cases:

• Product returned without original packaging or label.
• Product opened, used, or tampered with.
• Return request made after 48 hours of delivery.
• Change of mind or dislike of taste after purchase.

Order Cancellations

3.1 Cancellation by Customer

• Orders can be canceled within 1 hour of placing them, provided they have not been packed or shipped.
• Once the order is shipped, it cannot be canceled.
• To cancel an order, please contact us at [support@farmpure.shop with your Order ID.

3.2 Cancellation by the Company

We reserve the right to cancel your order under the following circumstances:

• Product out of stock or discontinued.
• Payment not received or failed authorization.
• Incorrect pricing or typographical error on the Website.
• Any suspicious or fraudulent transaction.

In such cases, a full refund will be issued to your original payment method.

Replacement Policy

We may offer replacement instead of refund in cases of damaged or wrong products, depending on availability.
If the same product is unavailable, a refund will be issued as per Section 2.

How to Request a Return or Refund

Please contact our Customer Support Team within 48 hours of delivery at:
Email: support@farmpure.shop
Phone: [Customer Care Number]
Working Hours: [Days/Time]
Return Address: [Full Warehouse or Business Address]

Important Notes

• All return and refund decisions are subject to verification by our quality team.
• We are not responsible for delays caused by courier or logistics partners.
• Refund timelines may vary depending on your bank or payment provider.

Contact Information

For any grievances, please contact our designated Grievance Officer:
Name: Girish Bujpuria
Email: girishbijpuria@slboverseas.com
Phone: 9702064347